Return Policy

*Please note that our return policy varies depending on the item(s) you are considering for purchase.

The following two item types are explained below. Please see the additional notes marked by asterisks (*, **) at the bottom of the descriptions.

1. Loose gemstones and finished “ready-to-ship” jewellery
2. Bespoke, custom-designed jewellery that is made to order

1. Loose gemstones and finished “ready-to-ship” jewellery

We offer a 30-day return window for you to review your gem or finished “ready-to-ship” jewellery item.

The 30-day period begins when you sign for and receive your item from the shipping carrier. If you are not completely satisfied with your item, you can contact us and arrange to return it for a full refund. Items must be returned in the same condition as they were sent. Please note that while you have possession of any item, you are fully responsible for its value and care.*

If you need an extended inspection period, special circumstances can be agreed upon; please email us any requests for extensions so that everyone has the request in writing and there is a proper paper trail.

2. Bespoke, custom-designed jewellery that is made to order

We offer a 30-day return window to review your one-of-a-kind custom piece of jewellery. If you are not completely satisfied with your item, we are happy to discuss taking it back and providing you with a refund.**

Items must be returned in the same condition as they were sent. Please note that while you have possession of any item, you are fully responsible for its value and care.*

* Chipped/scratched/damaged/worn items will be dealt with on a case-by-case basis. For example, if you scratch a gem while it is in your possession, we can usually still take it back for a refund, but you will be responsible for any charges or fees to repolish the gem. On the other hand, if you shatter a gem while setting it, or if your jeweller decides that cleaning emeralds in an ultrasonic is a good idea and the stone cracks, we will obviously NOT take it back. 

** There are situations where we will reserve the right to change our return policy for unusual custom orders. These include but are not limited to:

• Platinum jewellery is subject to a 25% restocking fee on the jewellery itself (any gems used in the jewellery will be refunded in full provided that they are in “like new” condition).
• Silver jewellery is subject to a 50% restocking fee on the jewellery itself (any gems used in the jewellery will be refunded in full provided that they are in “like new” condition).
• Initial Rings/Name Plate Pendants etc. may not be returned.
• Engraving/Inscriptions will have a restocking fee charged of $10 per character. IE: DS ♥ AS would have a $50 restocking fee added, one for each character/symbol, this is so we can remove the inscription and resell the item on our website. 
• Custom-made heavy chains are NOT refundable.
• Heavy Jewellery made to be heavy (gold coins / ounces in frames etc.) are not refundable.

Shipping Information:

We offer local Pick Up for the Toronto Area!
Select Pick Up in the checkout. Orders are usually ready in less than 4 hours.

Local Delivery in Toronto!
Items delivered next business day between 5pm-8pm. Recipient must be available to receive parcel. Please be sure to include mobile number at checkout (mobile must have the ability to send and receive texts)
**No Local Delivery to Toronto Island**

How long do orders take to arrive? 

Loose gems and finished jewellery all ship the same day for orders received before noon. Please note that additional customs fees may apply on all international orders outside of Canada.

Approximate shipping times are:

Canada

Surface: 5-15 business days

Expedited Post: 2-5 business days

FedEx: 1-2 business days (Please allow 2 business days outside of major business centres)

USA

Surface: 5-20 business days

Expedited Post: 4-7 business days

FedEx: 1-3 business days

Western Europe, Australia and New Zealand

Including Finland, France, Germany, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom, Australia, and New Zealand

Airmail (Small Packet Air): 5-20 business days

Tracked Packet: 6-10 business days

FedEx: 2-3 business days

Rest of the World

Airmail: 5-40 business days 

FedEx: 3-5 business days

Approximate shipping costs are: ​​​​​​​