Return Policy
All items have a 30 day, no questions asked, 100% money back guarantee.*
Items have a lifetime guarantee that they are authentic, natural earth-mined gemstones.
*Please note that our return policy varies depending on the item(s) you are considering for purchase.
The following two item types are explained below. Please see the additional notes marked by asterisks (*, **) at the bottom of the descriptions.
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Loose gemstones and finished “ready-to-ship” jewellery
- Bespoke, custom-designed jewellery that is made to order
1. Loose gemstones and finished “ready-to-ship” jewellery
We offer a 30-day return window for you to review your gem or finished “ready-to-ship” jewellery item.
The 30-day period begins when you sign for and receive your item from the shipping carrier. If you are not completely satisfied with your item, you can contact us and arrange to return it for a full refund. Items must be returned in the same condition as they were sent. Please note that while you have possession of any item, you are fully responsible for its value and care.*
If you need an extended inspection period, special circumstances can be agreed upon; please email us any requests for extensions so that everyone has the request in writing and there is a proper paper trail.
2. Bespoke, custom-designed jewellery that is made to order
We offer a 30-day return window to review your one-of-a-kind custom pi
